Terms and conditions for the purchase and sale of goods in the www.beyoskin.com online shop

General provisions

Definitions

1.1 These Terms and Conditions of Purchase and Sale of Goods (hereinafter referred to as the “Terms and Conditions”) lay down the general terms and conditions for the purchase of goods in the Beyoskin online shop at www.beyoskin.com (hereinafter referred to as “Beyoskin”).

1.2 The Beyoskin shop is controlled and the goods are sold by Beyoskin, UAB, legal entity code 306632771, VAT payer code LT100016595210, correspondence address Švitrigailos g. 11A, Vilnius (hereinafter referred to as the “Seller”).

1.3 The Buyer shall mean the person who purchases goods from Beyoskin. Any natural person of legal age and any legal person acting through authorised representative is entitled to purchase goods from Beyoskin.

1.4 By registering or placing an order, the Buyer unconditionally confirms that he/she fulfils the conditions set out in Clause 1.3 and is entitled to make purchases from the Beyoskin Shop.

1.5 Personal Data means the Buyer’s personal data which the Buyer freely provides when registering and/or ordering goods in the Beyoskin Shop. Personal data shall also be deemed to include the Buyer’s history of purchases, where such data is stored in accordance with the requirements of the legislation of the Republic of Lithuania. If the recipient of the goods is a person other than the Buyer, the Buyer shall ensure that the personal data of the recipient is provided lawfully.

1.6. Terms and Conditions – these Terms and Conditions for Purchase of goods on the online store www.beyoskin.lt. These Terms and Conditions in the electronic store apply to the Buyer when purchasing goods at www.beyoskin.com and to the purchase contract concluded between the Buyer and the Seller The valid rules are available on the Seller’s website www.beyoskin.com and in pdf format, which the Buyer can open or download anytime.

General provisions.

1.7. These Terms and Conditions are a legally binding document, which determines the rights, duties and responsibilities of the Buyer and the Seller when the Buyer purchases goods in the Beyoskin electronic store. The Buyer enters into a purchase contract by joining these rules. The contract is considered concluded when the Buyer forms and submits an order for goods in the Beyoskin store, makes payment in accordance with the procedure and terms set out in the Rules  and Beyoskin sends a confirmation that the Buyer’s order has been accepted to the e-mail specified by the Buyer. Along with the order confirmation, the version of the Terms and Conditions valid at the time of the conclusion of the purchase agreement is also sent to the Buyer in a pdf format.

1.8. The Seller reserves the right to change, amend or add to the Terms and Conditions at any time, taking into account the requirements set by legal acts. When the Buyer makes a purchase in the Beyoskin online store, the Terms and Conditions valid at the time of placing the order apply, therefore it is recommended that the Buyer familiarizes himself with the Terms and Conditions every time he makes a purchase.

1.9. The Buyer does not have the opportunity to place an order for goods in the Beyoskin online store, if he is not familiar with the Terms and Conditions or does not agree with them. The Seller does not assume responsibility or risk if the Buyer has not fully or partially familiarized himself with the Terms and Conditions, although he was given such an opportunity.

1.10. The Seller confirms that it is responsible for the sale of the goods ordered in the Electronic Beyoskin store and the proper delivery of the purchased goods, the quality of the goods, the proper fulfillment of the return conditions and the implementation of other rights and obligations of the seller provided for in legal acts.

1.11. The Seller has the right to limit the Buyer’s use of Beyoskin store services or cancel the Buyer’s registration without notice, if the Buyer uses the Beyoskin store in violation of these Terms and Conditions, tries to harm the orders, work stability and/or security of the Beyoskin store.

2. Registration and processing of personal data

2.1. The Buyer may order goods in the Beyoskin e-shop by:

2.1.1. by registering in the Beyoskin online shop – by entering the data requested in the registration;

2.1.2. without registering in this online shop.

2.2. When ordering goods in the manner provided for in Clause 2.1 of the Rules, the Buyer shall specify the Buyer’s (or recipient’s) personal data necessary for the proper execution of the goods order in the relevant information fields provided by the Seller: name, surname, delivery address, telephone number and e-mail address.

2.3 By accepting these Terms and Conditions, the Buyer agrees to the processing of the Buyer’s personal data referred to in clause 2.2 for the purposes of the purchase and delivery of the Goods to the Buyer and for accounting purposes. The data of the recipient of the goods will only be provided to the person who delivers the goods for the purpose of the performance of the contract with the Buyer. Marketing offers will only be provided to the Buyer with the Buyer’s explicit consent. For more information on the processing of the Buyer’s personal data, please see the Privacy Policy at https://beyoskin.com/privacy-policy/.

2.4 The Buyer has the right to freely change, amend or delete his/her registration details at any time. However, the order shall be delivered to the address indicated while placing the order.

2.5. When registering, the Buyer creates individual login data (username and password) and undertakes to keep them confidential and not disclose them to any third parties. In order to reduce the risk of unauthorized access to the Beyoskin store on behalf of the Buyer, it is recommended to create a complex, hard-to-guess password (it is recommended that the password consist of at least 8 characters, using upper and lowercase letters, numbers and punctuation marks, avoid easy-to-guess words (Buyer’s name, surname and etc.) and/or number (eg date of birth) etc.) and change it at least every 6 (six) months. The Buyer is responsible for the complexity of the login data created by him and for saving them, as well as for any actions (data transfer, submitted product orders, user comments, etc.) that are performed in the Beyoskin store after logging in with the Buyer’s individual name and password. If the services provided by Beyoskin are used by a third person who has connected to the online store using the Buyer’s login data, the Seller considers this person to be the Buyer. If the Buyer loses his login data, he must immediately inform the Seller about this by mail, phone or e-mail or to change login data when connecting to the Beyoskin store system. The Seller cannot and will not be held responsible for damage caused to the Buyer when third parties connect to the Beyoskin store using the Buyer’s login data. The security of login data is extremely important in the case of debit or credit card payments.

2.6 The Buyer’s personal data will be processed in accordance with the Privacy Policy (https://beyoskin.com/privacy-policy/). If the Buyer uses the services of the Beyoskin shop, the Buyer shall be deemed to have consented to the processing of the Buyer’s personal data and to have confirmed that all the information and personal data provided is true and correct.

2.7 In addition, by registering an account or not registering an account, the Buyer may provide his/her e-mail address to which the Seller will send the Buyer newsletters or other product offers. The Buyer may withdraw this consent at any time by clicking on the link provided in the newsletter or by informing the Seller directly by e-mail (see Privacy Policy (https://beyoskin.com/privacy-policy/).

3. Product prices, payment procedure and terms

3.1. The prices of goods in the Beyoskin store and in the created order are indicated in Euros with VAT. Goods are sold to the Buyer at the prices valid in the Beyoskin store at the time of placing the order.

3.2. The buyer can pay for the goods in one of the following ways:

3.2.1. Payment using electronic banking means advance payment using the electronic banking system used by the Buyer. The Buyer transfers the money to the current account of the electronic store. When using this payment method, the payment order must be confirmed no later than within 3 (three) hours from the moment the order is submitted to the Seller and the payment order is created. The payment is considered completed when the Bank confirms to the Seller that the payment order has been executed successfully. In this case, the responsibility for data security during the Buyer’s payment rests with the specific bank, as all monetary transactions take place in the bank’s electronic banking system.

3.2.2. payment by bank transfer as an advance payment, when the Buyer transfers the money to the current account specified by the Seller. The buyer undertakes to pay by advance bank transfer no later than within 2 (two) days from the moment of placing the order in the Electronic Store. Payment is considered completed when the amount due is credited to the Seller’s bank account. In this case, the responsibility for data security during the Buyer’s payment rests with the specific bank, as all monetary transactions take place in the bank’s electronic banking system.

3.3. The buyer undertakes to pay for the goods immediately. Only after receiving the payment for the goods, the goods parcel begins to be formed and the goods delivery term begins to be calculated, except when the Buyer chooses the method of payment in cash or by card to the courier or postman.

3.4. No later than within 3 (three) working days from the delivery of the goods to the Buyer, the Seller shall submit a VAT invoice, which is also stored in the Buyer’s individual account in the electronic store.

4. Ordering and delivery of goods

4.1. In the electronic store, the Buyer can buy 24 hours a day, 7 days a week.

4.2. For the delivery of goods via courier or to delivery points, the rates valid at the time of placing the order for goods are applied, specified in the “Product delivery” section of the Electronic Store menu (https://beyoskin.com/shipping-returns/). The price of delivery of goods is applied to the entire ordered basket of goods and is not divided for individual goods.

4.3. The Buyer can choose one of the specified delivery methods: receive the ordered goods by mail, via courier at the address specified by the Buyer or pick up at a post machine. The order is sent to the Buyer on the next working day after the payment is received by the Seller, except when a different delivery date is indicated on the product card – then the goods are shipped according to the dates indicated on the card. The courier and the Buyer agree on the exact time of delivery of the goods by phone, after the courier calls the number specified by the Buyer or receives an SMS message about the delivery to the parcel point or post machine.

4.4. The goods ordered by the Buyer are delivered to the address specified during the order. The buyer, who has chosen the method of delivery of the goods via courier, undertakes to specify the exact delivery address of the goods and the desired delivery time in the Buyer’s electronic purchase account and to pick up the goods at the delivery time agreed with the courier. The Buyer must ensure that the goods are picked up by the Buyer or another person to whom the buyer has given the order number at the place of delivery of the goods provided during the order at the delivery time agreed with the courier. By disclosing the order number to another person, the Buyer assumes responsibility and has no right to make claims against the Seller for delivery of goods to the wrong entity. If the delivery of the goods is impossible due to no fault of the Seller (for example, the Buyer specified the wrong address when ordering the goods, the Buyer or recipient cannot be found at the specified address, etc.) or the Buyer does not collect the goods at the time agreed with the courier, the Seller may terminate the goods purchase and sale agreement without prior notice. If the Seller terminates the purchase and sale agreement in the case provided for in this clause, the Seller shall return the amount paid for the goods to the Buyer within 14 days, deducting from that amount the costs incurred by the Seller for the delivery of the goods.

4.5. The Seller delivers the goods to the Buyer in accordance with the terms specified in the product descriptions, which are indicated separately for each product. If the Seller’s warehouse does not have the necessary goods at the time of the Order, the Buyer is informed of the shortage of the ordered goods before the conclusion of the Purchase Agreement, and the Buyer can choose whether to buy goods with a longer delivery period or to choose another product. In exceptional cases, the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of the Seller: in such a case, the Seller undertakes to immediately contact the Buyer and coordinate the terms of delivery of the goods. If the delivery term of the goods in this case becomes longer than 30 days, the Buyer has the right to withdraw from the contract and demand the return of the entire price paid (including the delivery price).

4.6. In all cases, the Seller is released from responsibility for the violation of the terms of delivery of the goods, if the goods are not delivered to the Buyer or are delivered late due to the fault of the Buyer or due to circumstances beyond the Seller’s control.

4.7. The Buyer must in all cases immediately inform the Seller, if the package is delivered in damaged packaging, if the package contains unordered goods or the wrong quantity of them, incomplete product set.

4.8. When accepting the purchased goods, before signing the delivery documents, the Buyer must inspect the condition of the goods’ packaging, the quantity of the goods, and the assortment. If the Buyer has noticed defects in the goods or inconsistencies between the shipment and the order, the Buyer must not accept the shipment of goods and, together with the courier, fill out a special shipment inspection report, in which he must indicate the violations found and inform the Seller about them at the phone number or e-mail address specified in these Rules. If the Buyer approves the goods delivery documents without comments, it is considered that the goods were delivered to him in an undamaged package of the goods shipment, the quantity and assortment of the goods correspond to the order and the terms of the purchase and sale agreement. The Buyer can submit claims due to non-conformity of product quality no later than 14 days from the date of detection of the non-conformity.

5. Product quality guarantee and expiration date

5.1. The details of the product sold in the online store and the quality guarantee period are indicated in the product description attached to each product. The quality of the goods is covered by the manufacturer’s warranty.

5.2 The Seller is not responsible for the fact that the color, shape or other parameters of the goods in the electronic store may not correspond to the actual size, shape and color of the goods due to the characteristics of the display used by the Buyer.

5.3. If the goods are of poor quality at the time of delivery to the Buyer, the Seller undertakes to take back such goods and replace them with similar suitable goods or return the money paid for the poor-quality goods. If defects in the quality of the goods are found later, the Buyer has the right to contact the Seller within 2 years from the delivery of the goods, if the goods were not damaged by the Buyer. Defects in the sold goods are eliminated, low-quality goods are replaced, returned in accordance with the Resolution of the Government of the Republic of Lithuania on 11.06.2001 No. 697 (valid version) approved by the Retail Trade Rules and the Civil Code of the Republic of Lithuania.

6. Termination of the contract. Exchange and return of goods

6.1. The Buyer has the right to refuse the contract for the purchase and sale of goods concluded in the Beyoskin electronic store, by notifying Beyoskin in writing no later than 14 (fourteen) calendar days from the day of delivery of the goods. Contact us by e-mail info@beyoskin.com.

6.2. After submitting a written notice of withdrawal from the contract, the Buyer must return the product (if it was delivered) within 14 (fourteen) calendar days at the latest.

6.3. Pursuant to Article 6.228-10 of the Civil Code of the Republic of Lithuania, the Buyer does not have the right to return quality goods that the Buyer has used, damaged, unpacked, damaged their packaging or due to other actions taken by the Buyer, the goods have lost their marketable appearance, if these goods can no longer be used for reasons of health protection or hygiene offered to other buyers (such as cosmetics), as well as goods produced according to the buyer’s special instructions, which are not pre-made and which are produced according to the buyer’s personal choice or instruction, or for goods that are clearly adapted to the buyer’s personal needs. Regarding the return of goods, see Return of goods (https://beyoskin.com/shipping-returns/)

6.4. Goods are considered to be of poor quality if the goods have expired, the goods contain ingredients prohibited by legislation, the consistency or other essential characteristics of the goods have changed due to improper storage conditions before the goods are handed over to the Buyer, the goods are mechanically damaged, their packaging is damaged or there are other goods quality defects.

6.5. Goods of proper quality to be returned or exchanged must be undamaged, unwrapped (goods that cannot be returned for health protection or hygiene reasons, e.g. decorative cosmetics), undamaged (labels not removed and intact, protective films not torn off, etc.) and cannot be used. The product must be returned in its original packaging, in the same set as the Buyer received, with the purchase document, instructions for use and other product accessories.

6.6. Goods can be delivered (returned) to the Seller by mail or courier. When the buyer applies to the e-mail address orders@beyoskin.com, detailed return instructions will be provided. More information about returning goods can be found in the section Returning goods (https://beyoskin.com/shipping-returns/).

6.7. The money to be returned for the goods accepted by the Buyer, but later refused, is paid to the Buyer’s account no later than 14 (fourteen) days after the return of the goods. When returning or exchanging high-quality goods that meet the Buyer’s order, the Buyer will be refunded the delivery fee for the proportionally returned amount of goods.

11. Final Provisions

11.1. These Terms and Conditions are drawn up in accordance with the legal acts of the Republic of Lithuania.

11.2. In the event of damage, the guilty party compensates the other party for direct losses in accordance with the procedure and grounds established by the laws of the Republic of Lithuania.

11.3. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania in the court of Vilnius.

11.5. Every user has the opportunity to resolve disputes with Beyoskin electronically, without going to court. First of all, the user must contact Beyoskin in writing, and within 14 days of receiving the claim, if Beyoskin does not respond to the user’s claim, or if the user’s claim is not satisfied, the user can apply to an entity dealing with consumer disputes out of court, i.e. The State Service for the Protection of Consumer Rights (Vilniaus st. 25, 01402 Vilnius, e-mail tarnyba@vvtat.lt, tel. 852626751, website www.vvtat.lt), or to its territorial units in the counties or fill out the application form on the EGS platform http: //ec.europa.eu/ods/).